Connect Europe April

As the universe evolves towards a hybrid workforce, RingCentral is helping elevate businesses to new levels of employee engagement, customer service, and productivity. Join us on April 22 to see what’s new in the universe of business communications and to help plan your next step in the mission. Learn how some of the world’s most forward thinking companies that are using RingCentral’s cloud-based communication platform are transforming their business. Pushing the boundaries of ‘Work from Anywhere’, Adam Steltzner, Chief Engineer of the Mars 2020 Mission, shares best practices on how to better lead remote, high-performing teams, manage innovation and drive excellence.

Thursday, April 22

Adam Stelzner

Chief Engineer, Mars 2020 Mission

As the world evolves towards a hybrid workforce, RingCentral is helping people transition from transactional and disjointed video meetings. It is about collaborating before a meeting, during and then after it is done - persistent meetings. Our goal? Creating a level playing field for everyone, regardless of where they work from.

Nat Natarajan
EVP & GM, Products & Engineering, RingCentral

Organisations have been presented a unique opportunity to re-imagine their customer experiences and improve engagement to better serve the changing needs of their customers. In every industry and universal to all organisations, there are opportunities to fundamentally change and transform the way your entire organisation delivers superior customer experiences, improves the collaboration with your customers and maximises employee productivity. Hear from Joe Brackenborough, digital transformation manager for Thanet District Council, on how a cloud first approach with technology has driven efficiency, security and usability. What does your future of work look like?

Gareth Johns
Senior Director, Vertical Solutions, RingCentral

Joe Brackenborough
Digital Transformation Manager, Thanet Council

This session will outline the measurable benefits and value organisations are realising from deploying a single, unified platform for business communications. Hear experiences and insights from Tony Healy, CIO at Mobica, to learn how this global tech giant slashed costs and improved customer service with RingCentral’s message, video and phone (MVP) solution. It's become clear that hybrid work and the ability to 'work from anywhere' has impacted the work environment and work culture forever. As the chaos has subsided and the new normal has emerged, organisations continue to move their unified communications to the cloud, gaining flexibility, security, simplified management and expanded modes of communication – including message, video and phone.

Pam Shelton
Account Executive, Enterprise, RingCentral

Tony Healy
CIO, Mobica

RingCentral Analytics provides valuable end-to-end insights into systems management, performance, monitoring and troubleshooting of deployments of messaging, video and phone in this 'work from anywhere' environment. These powerful tools provide visibility across your organisation down to the end-user level, providing details on adoption, network accessibility, usage trends and preferences to better support all your users – proactively or reactively when necessary for support. This session will provide details on how to use analytics to gain better visibility and actionable insights together with a demonstration of built-in analytics that RingCentral offers.

Louise Newbury-Smith
RVP Enterprise, RingCentral

Chris Moore
Solutions Engineer

Integrated contact centre solutions are not only an integral part of UCaaS, but critical to delivering better customer engagement and a superior customer service experience. Customers demand the freedom to choose voice or any available digital channel of choice when contacting your organisation for service – while 'work from anywhere' call centre employees need a modern set of integrated tools to deliver omni-channel support with collaborative capabilities whether it be inbound, outbound or digital. Join Richard Sage, Chief Technology and Innovation Officer at The Original Cottage Company to see how moving to a unified cloud contact centre improved customer service and operations plus enabled seamless transition to remote work despite the increase in inbound enquiries.

Chris Holt
Solutions Engineer, Contact Centre, RingCentral

Richard Sage
Chief Technology and Innovation Officer, Original Cottages

Are you looking to streamline or extend business processes to improve productivity or to create a unique customer experience? Are you aware of the power and capabilities that RingCentral’s single vendor open platform provides? In addition to a unified, integrated platform for message, video and phone (MVP), organisations are also integrating business communications into their business workflows to maximise productivity, streamline processes and find new ways to communicate with their customers. This session will help you understand the value and benefits of the RingCentral ecosystem – and help you find or consider new and different use cases to enhance the platform through our app gallery, APIs or SDKs.

Pascal Coignet
Senior Solutions Engineer, RingCentral

Adam Steltzner
Chief Engineer Mars 2020 Mission NASA

With a rich and varied background, Adam Steltzner had many of the needed skills to lead the landing team for the Curiosity rover. That said, his team would struggle for almost a decade with design challenges and set backs. How did he keep the team focused and on task? What makes a team gel and enables truly innovative thinking? How do team dynamics drive that process forward or inhibit it? And how can organizational culture create an environment for sustained performance? The challenges he and the team faced and the lessons learned from those struggles can help audiences understand how to better lead their high performing teams, manage innovation and drive towards excellence.

Nat Natarajan
Chief Engineer EVP & GM, Products & Engineering

Nat Natarajan has served as Executive Vice President and Chief Product and Technology Officer of Ancestry, the global leader in family history and consumer genomics, since February 2017.
Prior to Ancestry, Nat held executive positions in technology and product development at Intuit and PayPal. He was also one of the early members on the team that founded Travelocity.com, totaling more than 20 years of experience building highly innovative products and successful teams.
At PayPal, Nat managed and led significant growth during his tenure. He was a key executive in PayPal’s merchant services business that was about 60 percent of PayPal’s revenues in 2014. He led global engineering, operations and platforms teams at PayPal. As Chief Technology Officer and senior vice president of product management and engineering for Intuit’s Consumer Tax Group, Natarajan helped to shape their product and technology roadmap, accelerate the pace of innovation and build a world-class product leadership team.
He speaks regularly at technology forums and has served on multiple panels related to product innovation, agile technologies and leading transformations. Natarajan has a Master of Science degree in industrial engineering from Clemson University and a Bachelor of Science in mechanical engineering from Jawaharlal Nehru Technology University in India.