Connect North America April

As the universe evolves towards a hybrid workforce, RingCentral is helping to elevate businesses to new levels of employee engagement, customer service, and productivity. Join us on April 21 to see what’s new in the universe of business communications and to help plan your next step in the mission. Learn how some of the world’s most forward-thinking companies that are using RingCentral’s cloud-based communications platform are transforming their business. Pushing the boundaries of "work from anywhere", come hear from Adam Steltzner, Chief Engineer of the Mars 2020 Mission, as he shares best practices on how to better lead remote, high-performing teams, manage innovation, and drive excellence.

For every registration received, RingCentral will donate $25 to Devices for Students.

For information on our Europe RingCentral Connect Online, visit here.

Wednesday, April 21

With a rich and varied background, Adam Steltzner had many of the needed skills to lead the landing team for the Curiosity rover. That said, his team would struggle for almost a decade with design challenges and setbacks. How did he keep the team focused and on task? What makes a team gel to enable truly innovative thinking? How do team dynamics drive that process forward or inhibit it? And how can organizational culture create an environment for sustained performance? The challenges he and the team faced and the lessons learned from those struggles can help audiences understand how to better lead their high-performing teams, manage innovation and drive towards excellence.

Adam Stelzner

Chief Engineer, Mars 2020 Mission

Communications and collaboration technology is changing the way we work and live, how we deliver and receive ‘out-of-this-world’ customer experiences, and seamlessly integrate intelligent communications throughout our business. RingCentral is reimagining the experience in many ways by providing smarter collaboration solutions, enhancing workflows, augmenting customer interactions and increasing intelligence across all modes of communication. As the world evolves towards a hybrid workforce, our goal is to create a level playing field for everyone regardless of where they work from, and to make communication and collaboration simple and easy.

Nat Natarajan
EVP & GM, Products & Engineering, RingCentral

11:15a.m. - 11:45a.m. PT Breakout 1: The Future of Student and Campus Communications

The rules of higher ed are changing fast. The time has come for colleges and universities to radically change the way they engage, collaborate and communicate with constituents. From campus tours to advising, to libraries and events, digital transformation is redefining the concept of physical presence. We are no longer working in offices with front desks and phones. Employees today need a frontline communications platform at the ready to communicate information to more audiences, faster, using multiple channels. Communication must be clear and effortless from the first encounter, no matter where people are or what device they are using. But migrating from siloed and segmented systems to a single more powerful platform is no small task. Join our panel as we discuss this journey and share best practices to help your campus become more digital.

Sarah O'Rourke
Director Product Marketing, Education, RingCentral

Naveed Husain
VP of Vertical Sales, RingCentral

11:15a.m. - 11:45a.m. PT Breakout 2: Driving Value from a Single, Unified Message, Video, and Phone Platform Across the Enterprise

It's become clear that hybrid work and the ability to work from anywhere has impacted the work environment and work culture forever. As the chaos has subsided and the new normal has emerged, organizations continue to move their unified communications to the cloud. This migration brings flexibility, security, simplified management and expanded modes of communication, including message, video, and phone (MVP). This session will outline the measurable benefits and value organizations are realizing from deploying a single, unified platform for business communications. Hear experiences and insights from a RingCentral customer and their ongoing journey.

Nishit Rao
AVP of Product Marketing, RingCentral

11:15a.m. - 11:45a.m. PT Breakout 3: Analytics for Better Insights When Deploying Message, Video, and Phone Across the Organization

RingCentral Analytics provides valuable end-to-end insights into systems management, performance, monitoring, and troubleshooting of deployments of messaging, video and phone in this work from anywhere environment. These powerful tools provide visibility across your organization down to the end-user level, providing details on adoption, network accessibility, usage trends, and preferences to better support all your users, whether proactively or reactively. This session will provide details on RingCentral Analytics and the opportunity to hear from an existing RingCentral customer sharing their experiences of using analytics to gain better visibility to better manage their deployment.

Steven Zachok
AVP of Solutions Engineering, RingCentral

11:15a.m. - 11:45a.m. PT Breakout 4: How to Build a Thriving Work-from- Anywhere Contact Center

Like so many other organizations, Waystar found themselves moving to a work- from-home contact center virtually overnight. Join Ivan Mayes as he talks about how they not only survived this but thrived and grew significantly with two acquisitions in the past year. Waystar will never go back to how things were before, and that is good for their business and their customers. Ivan will share how they were able to make work from anywhere a key differentiator for customer service at Waystar.This session will be the opportunity to hear from an existing RingCentral customer sharing their experiences leveraging a single UC+CC platform.

Max Ball
Director Product Marketing Manager Contact, RingCentral

11:15a.m. - 11:45a.m. PT Breakout 5: Forward Is Anything You Can Imagine with the RingCentral Platform

Hear first-hand why it's invaluable to have an open platform and features such as an app gallery, a developer community, and innovative products to transform the way a business communicates. This power-packed panel is moderated by Ken Zeng, AVP of Product Marketing. Other speakers include David Lee, VP of Product Management, Sangeeta Walsh, Sr. Director of Product Marketing and Mike Stowe, Director of Developer Marketing

Sangeeta Walsh
Sr. Director, Product Marketing, RingCentral

Mike Stowe
Director, Developer Marketing, RingCentral

Ken Zeng
AVP, GTM Product Marketing, RingCentral

David Lee
VP Product Platform, RingCentral

Adam Steltzner
Chief Engineer Mars 2020 Mission NASA

With a rich and varied background, Adam Steltzner had many of the needed skills to lead the landing team for the Curiosity rover. That said, his team would struggle for almost a decade with design challenges and set-backs. How did he keep the team focused and on task? What makes a team gel to enable truly innovative thinking? How do team dynamics drive that process forward or inhibit it? And how can organizational culture create an environment for sustained performance? The challenges he and the team faced and the lessons learned from those struggles can help audiences understand how to better lead their high-performing teams, manage innovation, and drive towards excellence.

Nat Natarajan
Chief Engineer EVP & GM, Products & Engineering

Nat Natarajan has served as Executive Vice President and Chief Product and Technology Officer of Ancestry, the global leader in family history and consumer genomics, since February 2017.
Prior to Ancestry, Nat held executive positions in technology and product development at Intuit and PayPal. He was also one of the early members on the team that founded Travelocity.com, totaling more than 20 years of experience building highly innovative products and successful teams.
At PayPal, Nat managed and led significant growth during his tenure. He was a key executive in PayPal’s merchant services business that was about 60 percent of PayPal’s revenues in 2014. He led global engineering, operations and platforms teams at PayPal. As Chief Technology Officer and Senior Vice President of Product Management and Engineering for Intuit’s Consumer Tax Group, Natarajan helped to shape their product and technology roadmap, accelerate the pace of innovation, and build a world-class product leadership team.
He speaks regularly at technology forums and has served on multiple panels related to product innovation, agile technologies, and leading transformations. Natarajan has a Master of Science degree in industrial engineering from Clemson University and a Bachelor of Science in mechanical engineering from Jawaharlal Nehru Technology University in India.